Returns & Exchanges Policy

Click Here for RETURN & EXCHANGE FORM

Active Inner Actions (AIA) is dedicated to providing top quality active lifestyle products for your enjoyment and we sincerely appreciate your patronage. If, for any reason at all, you are not completely satisfied with your purchase, you may return it in new condition. We will exchange the item or give you full credit or a refund for the purchased price of the item by your original method of payment. Please allow up to 20 calendar days from the day you return your package for your return to be credited or exchange completed. Please allow up to 30 calendar days for orders returned from Canada.

Please Note:

• Refunds- AIA refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1 or 3 billing cycles for the credit to appear on your statement.

• Refunds- AIA refunds will include product and tax amount only. In the event that an incorrect item was shipped, or if products were flawed or damaged in transit, we will also include the shipping charges in your refund.

• Exchanges- AIA exchanges are subject to availability. In the event that the item you requested for an exchange is no longer available, a refund will be processed as stated above.

• AIA cannot accept COD returns.

United States and International Return and Exchange Instructions (Excluding Canada)

Upon returning/exchanging the item(s), please include the standard return form - see and print form, available here. Please fill out all of the required information. If you are unable to obtain the return form as previously mentioned, please include your name, address and daytime phone number along with the reason for the exchange on a full sheet of paper. Also, if it is an exchange, please include the style number, size and color of the product you would like exchanged. Please include your original invoice (see instructions below) and send your package via standard Ground Service/USPS insured or Federal Express. Outside the US, please send your package via International Mail.

Active Inner Actions

Attention: Return/Exchange

11271 Ventura Boulevard, #136

Studio City, CA 91604

Returning/Exchanging a Gift

In order to prevent delays in processing your return or exchange, please provide us with the name and address of the person you received the gift from.

Returning an Item to a Store

At this time, all items purchased via Internet or catalog must be returned to the return's address provided above. Please do not return items to any store locations.

Returns/Exchange Processing

In Canada, please allow up to 20 calendar days from the day you return your package for your return to be credited or exchanged.

Please Note: Postage Credit

Domestic Shipments

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order.

International Shipments

We are unable to reimburse for any postage unless the product is defective or we made an error filling your order. In addition, customs, duties, taxes and any other applicable charges are the sole responsibility of the customer, and cannot be refunded.

Canadian Return and Exchange Instructions

Please print, complete, and include the return form within the pacakaging of your initial/original purchase. The online return form is available here. Fill out the required information and enclose with your package. If you are unable to obtain the return form, please include your name, address and daytime phone number along with the reason for the return or exchange on a full sheet of paper. If it is an exchange, please include the style number, size and color of the product you would like exchanged.

We recommend that you insure your package, as we cannot accept responsibility for uninsured packages. Please return your insured package to the following address: